Las Alcobas, a Luxury Collection Hotel, Napa Valley

4.3 (20 reviews)

1915 Main Street, St. Helena, CA, 94574, United States   •  Weather:    •   Local Time:     •  Phone: 707-963-7000  

4.3

Hotel Policies

Adult Retreat
Las Alcobas, a Luxury Collection Hotel, Napa Valley is an adult-only retreat and does not permit children 16 or under.

Americans with Disabilities Act (ADA)
The hotel is compliant with ADA regulations. ADA compliant guestrooms are available.

Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Cancellation Policy
The hotel cancellation policy varies by rate plan booked. Please reference your reservation confirmation or pre-stay email for the correct cancellation policy to follow.

Check Cashing
Check cashing is unavailable.

Damage Policy
Any damage caused to guestrooms or public area property by a guest will be charged to the credit card on file. Receipts for replacement/repair will be provided upon request. 

Debit Card Policy
At the time of check-in, the full stay’s room rate, taxes, amenity fee and 20% of nightly room rate will be authorized as a deposit for your stay. Should any funds be unspent at time of check out, they will be released and the debit card company will return to your account within 2-3 business days of departure. Our credit card policy requires authorization only, not receipt of funds.

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Early Departure Policy
Please be advised that all nights are subject to 14 days cancellation to avoid any penalty. 

Gift Certificate Redemption
Gift certificate reservations are based on availability and must be made in advance. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.

Pet Policy
To ensure the comfort of all our guests, Las Alcobas Napa Valley does not permit dogs or animals of any kind.

Smoking Policy
All guestrooms and public areas are 100% non-smoking - including the use of e-cigarettes (vapor cigarettes). A cleaning fee of $200 per room and/or $500 per public space will be charged if evidence of guest smoking is found in prohibited areas.

Weekend Policy
A two- or three-night minimum length of stay is required for most weekend reservations year-round.